Refund Policy
We at Emak are committed to providing a seamless and satisfying experience for our users. This refund policy is designed to outline the terms and conditions under which participants can request a refund for nomination fees paid for a particular program. Please read this policy carefully before making any payments.
Eligibility for Refund
We collect information from you when you register on our site, buy a pass or subscribe to our newsletter.Refunds will only be considered for nomination fees paid for a specific program within Emak. To be eligible for a refund, participants must submit a refund request within 15 days from the date of payment.
Valid Reasons for Refund
Participants can request a refund under the following circumstances: Event Cancellation: If the event for which the nomination was made is canceled, participants are entitled to a full refund. Technical Issues: In case of technical issues resulting in payment errors or duplicate charges, a refund will be processed upon verification.
Refund Process
Participants must submit a refund request through the Emak platform or contact our customer support team at [support email/phone number]. The refund request should include the participant's name, program details, payment confirmation, and a brief explanation of the reason for the refund. Refunds will be processed within 15 business days of receiving the request.
Non-Refundable Situations
No refunds will be provided for participant withdrawals, changes in availability, or any reasons other than those explicitly mentioned in section 2. Nomination fees are non-transferable to other events or participants.
Administrative Fee:
In some cases, an administrative fee may be deducted from the refund amount to cover transaction and processing costs.
Dispute Resolution
Any disputes regarding refunds will be resolved at the discretion of Emak. Our decision will be final.
Changes to the Refund Policy
Emak reserves the right to modify or update this refund policy at any time. Participants will be notified of any changes through the Emak platform or other communication channels. By using the Emak and making payments for nominations, participants agree to abide by the terms and conditions outlined in this refund policy. If you have any questions or concerns, please contact our customer support team at [support email/phone number].
Thank you for choosing Emak for your event participation needs.